COMPREHENSIVE IT MANAGEMENT

On-Site Engineers

With the tools we have in place, we anticipate being able to handle 90% of our support requests remotely. To the extent we can achieve this, it helps us get to your issues faster without any delay due to travel time. Clearly our engineering team can get to your issue faster if they are not spending hours in their cars.

Keep in mind, our effort and support choices are measured by the service levels you receive from our organization. If sending someone out to be on site at your organization to deal with the issue in-person is the most effective utilization of our resources, we will not hesitate to do so.

Benefits to You

• We are able to offer your organization support in a variety of ways that best suit the nature of your issue as well as the manner in which it can be delivered that most effectively meets your needs
• Some issues are just better addressed in person
• We do not want to lose the “human aspect” of our service
• You have a choice in how you prefer to receive support. For immediate resolution, you will most likely be best served by remote support. For more complex issues you may be more effectively served by an onsite visit, and for other issues, a combination of both may be ideal.
• Regardless of format, you will be served by a Pervasive Engineer, with access to all of our tools, knowledge bases and tier 1-3 experts.

Contact Us Today to learn more.